Privacy Policy Trust88 – How We Protect the Personal Data of Malaysian Members

1 Introduction & Scope of This Privacy Policy

This Privacy Policy is published by Trust88 ("we", "Trust88", or "Platform"), an online betting and casino gaming platform accessible via trust88.best and operates exclusively for the Malaysian market.

This document explains in detail how Trust88 collects, stores, uses, discloses, and protects your personal data as a registered member or visitor to our website. This Policy applies to all personal data collected across all Trust88 channels — including the website, mobile interface, Live Chat, WhatsApp Support, and any form of direct communication with our team.

Trust88 understands that your trust in us depends greatly on how we handle the personal information you provide. We are committed to protecting your privacy to the highest standard and to being open and transparent about our data practices. This Privacy Policy forms part of the overall agreement between you and Trust88, together with Terms & Conditions us.

If you have any questions about how we handle your data that are not addressed in this document, please contact the trust88 support team via Live Chat or email at support@trust88.best — we will provide a clear explanation in Bahasa Melayu.

2 Personal Data We Collect

Trust88 collects personal data in a number of different situations. We only gather information that is genuinely necessary to operate our services effectively and securely.

Data you provide directly:

• Full name as shown on MyKad or passport
• An active Malaysian phone number
• A valid email address
• Date of birth for age verification
• Bank account or digital wallet information (for processing deposits and withdrawals)
• Copy of MyKad or passport (when identity verification is required)
• Residential address (if requested for compliance purposes)

Data collected automatically when you use the platform:

• Your device's IP address
• Web browser type and version in use
• Device type (phone, tablet, computer) and operating system
• Pages visited and time spent on each page
• Your betting and gaming history within your account
• Deposit and withdrawal history
• Login date and time
• Cookie data and similar tracking technologies

3 How Trust88 Uses Your Personal Data

Trust88 uses your personal data for specific and legitimate purposes. We do not use your data for any purpose beyond what is stated below without first obtaining your consent.

• Account management and services: To register your account, verify your identity, process deposits and withdrawals, and ensure all platform functions run smoothly for you.
• Security and fraud prevention: To detect and prevent unauthorised access, multiple account ownership, money laundering, and any activity that violates Trust88's Terms & Conditions.
• Legal and regulatory compliance: To comply with age verification requirements, anti-money laundering (AML) obligations, and any other compliance requirements applicable to Trust88's operations.
• Customer support: To allow the trust88 support team to assist you with any enquiries, complaints, or technical issues you encounter with your account or on the platform.
• Service communications: To send you important notifications about your account, changes to our Terms & Conditions or Privacy Policy, and critical security information.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling risks and to enforce the limits you have set on your own account.
• Platform improvements: To analyse how members use the platform so we can improve the user experience, resolve technical issues, and introduce useful new features.
• Marketing (with your consent only): To send you information about Trust88 promotions, bonuses, and special offers — only if you have opted in to receive marketing communications. You may withdraw this consent at any time.

4 Sharing & Disclosure of Personal Data

Trust88 does not sell, rent, or trade members' personal data to third parties for marketing or commercial purposes in any form whatsoever. This is an absolute policy with no exceptions.

However, there are limited situations where Trust88 may need to share your personal data with certain parties in order for our services to function:

• Payment service providers: When you make a deposit or withdrawal using Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX via Maybank2u and CIMB Clicks, the transaction information required will be shared with the respective provider to process your payment. All such providers are subject to their own strict privacy policies and security requirements.
• Third-party game providers: Gaming platforms such as live casinos require basic account information to verify player eligibility. Only the minimum necessary information is shared.
• Legal authorities: If required by Malaysian legal authorities through a lawful process, Trust88 may be obligated to disclose certain information. In such cases, we will only disclose the minimum information required by law.
• Professional advisors: Lawyers, accountants, or auditors involved in Trust88's operations may have access to certain data within the scope of their professional duties, subject to strict confidentiality obligations.

In all of the sharing situations above, Trust88 ensures that recipients maintain data protection standards equal to or higher than our own. Any data sharing is limited to the minimum necessary for the specific purpose only.

5 Security & Data Protection

Trust88 makes serious investments in security infrastructure to protect your personal data. The technical and organisational security measures we maintain include:

• 256-bit SSL Encryption: All communications between your browser or app and the trust88 servers are protected with 256-bit SSL/TLS encryption, making them impenetrable to unauthorised parties.
• Encryption of stored data: Sensitive data stored in the trust88 database — including financial information and identification numbers — is held in encrypted form, not as plain readable text.
• Internal access controls: Only Trust88 staff with a legitimate business need are granted access to members' personal data, and all such access is strictly logged and monitored.
• 24/7 threat monitoring: Our automated monitoring system detects any abnormal activity or unauthorised access attempts at all times and takes immediate remedial action.
• Regular security testing: Trust88's infrastructure undergoes regular penetration testing and security audits conducted by qualified independent third parties.
• Incident response procedure: Trust88 has clear procedures in place for responding to any security incidents or data breaches, including notification procedures for affected members.

While we take all reasonable steps to protect your data, no security system is entirely foolproof. You also play an important role in keeping your account safe — use a strong password, never share your login credentials, and contact us immediately if you suspect any suspicious activity on your account.

6 Cookies & Tracking Technologies

Trust88 uses cookies and similar tracking technologies to ensure the platform runs properly and to enhance your experience. Cookies are small text files stored on your device when you visit our website.

Cookies marked "Required" cannot be disabled as they are necessary for the core functions of the Trust88 platform to operate. Cookies marked "Optional" can be managed through your browser settings, although disabling them may affect certain parts of your experience on the platform. Trust88 does not use third-party cookies for advertising or cross-site tracking purposes.

7 Data Retention & Storage Periods

Trust88 retains your personal data for as long as it is needed for the purpose it was collected, or for as long as you hold an active account with us. When data is no longer required, we will securely delete or de-identify it.

Specific retention periods for different types of data:

• Active account data: Retained for as long as your account remains active. After account closure, basic account data is kept for 5 years for record-keeping and compliance purposes.
• Financial transaction history: Retained for a minimum of 7 years following each transaction, in line with applicable anti-money laundering (AML) compliance requirements.
• Identity verification documents: Retained for 5 years after account closure or after the last verification was conducted, whichever is later.
• Support communication logs: Live Chat conversation history and email correspondence with our support team are retained for 2 years for service quality and dispute resolution purposes.
• Technical data and system logs: Retained for 12 months for security, fraud detection, and system improvement purposes.

Once the retention period expires, trust88 will securely delete or anonymise the relevant data so that it can no longer be linked back to you personally. Deleted data cannot be recovered.

8 Your Personal Data Rights

As a Trust88 member, you have clearly defined rights over your personal data. Trust88 fully respects and facilitates the exercise of these rights.

9 Cross-Border Data Transfers

As a platform that relies on technical infrastructure and third-party service providers (such as international live gaming platforms), there are limited situations where your data may be processed on servers located outside Malaysia.

When such situations arise, Trust88 ensures that data transfers are safeguarded by protective measures equal to or exceeding those required under applicable Malaysian data protection law. This includes:

• Binding data processing agreements with third-party providers who receive your data
• A requirement that the relevant provider complies with equivalent security and privacy standards
• Transfer of only the minimum data necessary for the specific service purpose

Sensitive financial data and personal identification information belonging to Malaysian members are stored within tightly controlled infrastructure and are not unnecessarily transferred overseas.

10 Child & Youth Protection

Trust88 is a platform strictly for individuals aged 21 years of age and above. We take the protection of young people very seriously and do not knowingly collect personal data from individuals under the age of 21.

During the registration process, trust88 applies an age verification procedure that involves the date of birth declared by the applicant and, where necessary, identity document verification. Any account found to have been registered by an underage individual will be closed immediately and all associated data will be deleted from our records.

If you believe that someone under the age of 21 has registered a Trust88 account or is using an adult member's account, please contact us immediately at support@trust88.best so we can take prompt action.

11 Changes to This Privacy Policy

Trust88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new services we introduce, or to comply with changes in applicable laws and regulations.

When there are material changes to this Privacy Policy, Trust88 will notify you via:

• A prominent notification displayed within the Trust88 platform when you log in
• Email to the address registered on your account
• Announcements on the Trust88 homepage

Changes take effect 14 days after the notification is sent, giving you sufficient time to read and understand the changes. Your continued use of the Trust88 platform after the effective date of any changes will be considered acceptance of the updated Privacy Policy.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically, especially after receiving any notifications about changes.

12 How to Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how trust88 handles your personal data, or if you wish to exercise any of your privacy rights, there are several ways to reach us:

• Live Chat: Available 24/7 directly within the trust88 platform. The fastest way to get a response.
• WhatsApp Support: The number can be found after logging in to your account. Ideal for inquiries that require a more in-depth conversation.
• Email: Send your privacy inquiries to support@trust88.best. Please include the subject line "Data Privacy Inquiry" to ensure it is routed to the right team.

Trust88 is committed to responding to all privacy-related inquiries within 3 working days. For more complex requests such as data access or deletion requests, we will provide an acknowledgement within 48 hours and complete the request within 14 working days.

All privacy-related communications will be handled in strict confidence by Trust88 staff who are specifically trained in data protection matters. We are happy to assist you in Bahasa Melayu.