Terms & Conditions Trust88 – A Complete Guide to Using Malaysia's Betting Platform

1 Introduction & Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and Trust88 ("Platform", "we", or "Trust88"), an online betting and casino gaming platform operating in trust88.best.

Trust88 is an online betting platform built specifically for the Malaysian market, offering Sports Betting, Live Casino, slots, virtual sports, and a range of other casino games to registered members who meet the set eligibility requirements.

By accessing, registering for, or using any Trust88 service — whether through the website, mobile app, or any other associated platform — you confirm that you have read, understood, and agree to be fully bound by these Terms. This agreement includes any additional terms, policies, and guidelines referenced within this document.

2 Member Eligibility

To register and use the Trust88 platform, you must meet all of the following eligibility requirements without exception:

• You are 21 years of age and above at the time of registration and while using the platform.
• You are private individuals who is registering for your own personal use — not on behalf of a company or any other third party.
• You are registering and using the platform voluntarily from a region where access to online gambling services is not explicitly prohibited by your local laws.
• You are not currently enrolled in a voluntary self-exclusion program from any other gambling platform.
• The personal information you provide during registration is truthful, accurate, and up to date.
• You do not use the Trust88 platform for any fraudulent, money laundering, or other illegal purposes.

Trust88 reserves the right to request identity verification at any time to ensure members meet the eligibility requirements. Failure to provide the requested verification documents within the specified timeframe may result in your account being suspended or closed.

Trust88 employees, their immediate family members, business partners, and any party with access to Trust88's internal operational information are not permitted to register as members or use the platform for betting purposes.

3 Registration & Account Management

Each individual is only permitted to hold one (1) Trust88 account only. Holding more than one account — whether under different names, phone numbers, email addresses, or banking details — is a serious breach of these Terms and may result in the immediate closure of all accounts involved, with all balances including winnings forfeited.

During registration, you are required to provide accurate and complete information, including:

• Full name as per your identity card or passport
• An active Malaysian phone number registered in your name
• A valid email address that you have access to
• Exact date of birth for age verification
• Bank account or digital wallet details for withdrawal purposes

You are solely responsible for keeping your account password confidential. Trust88 will not be held liable for any losses arising from unauthorised access to your account as a result of your own failure to safeguard your password.

4 Deposits & Payment Methods

Trust88 supports a wide range of local Malaysian payment methods for deposits into your account. All available payment methods are:

• Touch 'n Go eWallet — deposit credited instantly
• DuitNow — deposit credited instantly
• GrabPay — deposit credited instantly
• Boost — deposit credited instantly
• ShopeePay — deposit credited instantly
• FPX via Maybank2u — deposit credited within 2–5 minutes
• FPX via CIMB Clicks — deposit credited within 2–5 minutes

The minimum deposit into a Trust88 account is RM30 per transaction. There is no fixed maximum deposit limit for regular members, although Trust88 reserves the right to request proof of source of funds for deposits exceeding a certain amount as part of its compliance procedures.

All deposits must be made using a payment method registered in your own name. Trust88 does not accept third-party deposits. If there is evidence that a deposit was made by another party on a member's behalf, Trust88 reserves the right to withhold or reject withdrawals until the matter is resolved.

Any transaction fees charged by the payment provider are the responsibility of the member. Trust88 does not impose additional charges for standard deposit processing.

5 Withdrawal of Winnings

Trust88 is committed to processing all legitimate withdrawals promptly. The standard processing period is within 5 minutes after the withdrawal request has been submitted and verified by our system.

Withdrawal terms you need to know:

• The minimum withdrawal is RM30 per transaction.
• Withdrawals may only be made to the same payment method used for your most recent deposit, or to an account that has been verified in your name.
• The name on your Trust88 account must match the name on the bank account or digital wallet you are withdrawing to.
• If any bonus has been received, the wagering requirement for that bonus must be fulfilled before the associated winnings can be withdrawn.
• Trust88 reserves the right to request identity verification documents (MyKad or passport) before processing your first withdrawal or any withdrawal exceeding a specified amount.
• Withdrawals that fail due to incorrect account details provided by the member will be returned to the Trust88 account. Any transaction fees incurred will be the member's responsibility.

Trust88 reserves the right to temporarily suspend or withhold a withdrawal if there is a need to investigate suspicious activity, potential fraud, or a breach of these Terms. In such cases, Trust88 will inform the member within a reasonable timeframe of the reason for the suspension and the steps required to resolve the matter.

6 Bonuses, Promotions & Wagering Requirements

Trust88 offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, reload bonuses, weekly cashback, free spins, and seasonal promotions. Each bonus is subject to its own specific terms and conditions, which will be clearly stated at the time the offer is made.

General principles that apply to all Trust88 bonuses:

• All bonuses carry a wagering requirement that must be met before winnings derived from bonus funds can be withdrawn. The wagering requirement will be clearly stated for each bonus offer.
• The welcome bonus may only be claimed one time only by the same individual, phone number, address, IP address, or payment method.
• Wagering on different games may contribute to the wagering requirement at different rates. Contribution rates for each game are available in the specific terms of each bonus.
• Trust88 reserves the right to withdraw or void any bonus if there is evidence of abuse, bonus coordination, or betting strategies designed to meet wagering requirements at minimal risk.
• Bonuses that expire before their wagering requirements are met will be automatically forfeited with no compensation.

7 Betting & Gaming Rules

All bets placed on Trust88 are final once confirmed by the system. Members may not cancel or modify a confirmed bet except in circumstances explicitly stated in the relevant game terms.

Important rules regarding betting:

• Trust88 reserves the right to void bets and issue refunds in the event of a technical error, system fault, or extraordinary circumstance that affects the integrity of a match or game.
• For Sports Betting, results declared by the relevant official sporting body (such as the Malaysia Super League, the Badminton Association of Malaysia, or the applicable international governing body) are final and binding for the purposes of bet settlement.
• In the event of a postponed, cancelled, or unresolved match within the stipulated timeframe, Trust88 will apply the settlement rules specified for each sport.
• Any attempt to exploit technical vulnerabilities, odds inconsistencies, or system errors to gain an unfair advantage is strictly prohibited and may result in account closure.
• All casino games use an independently audited RNG (Random Number Generator). Every game outcome is entirely random and cannot be influenced by anyone.

Trust88 offers Sports Betting covering, among others: Malaysia Super League football, EPL, La Liga, BWF World Tour badminton, tennis, basketball, and 24-hour virtual sports. Sports coverage may change from time to time based on availability and market demand.

8 Account Security & Privacy

Trust88 takes member account security very seriously. Our platform uses 256-bit SSL encryption for all data communications and financial transactions. That said, the security of your account also depends on the steps you take yourself.

Your responsibilities as a member regarding account security:

• Use a strong, unique password for your Trust88 account — do not reuse a password from any other account.
• Never share your login credentials with anyone — including family members.
• Log out of your account after every session, especially when using a shared device.
• Notify Trust88 immediately if you suspect your account has been compromised or accessed without your authorisation.
• Keep your personal details (phone number, email address) up to date whenever changes occur.

For more information on how Trust88 collects, stores, and uses your personal data, please read Privacy Policy which forms part of this agreement.

9 Responsible Gaming

Trust88 is fully committed to responsible gambling. We believe that gambling should be an enjoyable form of entertainment — not a source of financial stress or personal hardship. We offer several protective tools that members can activate at any time:

• Daily / Weekly / Monthly Deposit Limits: Set your own maximum limit on how much you can deposit within a given period. This limit takes effect immediately once activated.
• Net Loss Limit: Set a maximum net loss limit you are comfortable with over a given period. Once this limit is reached, your account will be restricted from making further deposits until the period ends.
• Session Time Limit: Set a daily or weekly play time limit. The system will alert you when you are approaching the limit and will automatically log you out once it is reached.
• Temporary Account Suspension: Suspend your account for anywhere between 24 hours and 6 months. During the suspension period, you will not be able to log in, make deposits, or place bets.
• Permanent Self-Exclusion: Permanently close your account. This is an irreversible decision and Trust88 will not accept any request to reopen the account.

For more information on Trust88's responsible gaming features and available support resources, please visit the Responsible Gaming ours.

10 Account Closure & Suspension

Trust88 reserves the right to suspend or close a member's account without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions
• Owning more than one account
• Use of false information or another person's identity during registration
• Fraudulent activity, money laundering, or any other illegal activities
• Unauthorised exploitation of system vulnerabilities or odds inconsistencies
• Threats or abusive behaviour directed at Trust88 support staff
• Registration by individuals under the age of 21

Members may also request to close their own account at any time by contacting the Trust88 support team. Prior to closure, any valid balance will be returned to the bank account or digital wallet registered in the member's name, after deducting any active bonuses that have not yet met the wagering requirements.

In cases where an account is closed due to a breach of the Terms, Trust88 reserves the right to withhold the account balance if there is evidence of activity that violates the Terms, subject to the available appeals process.

11 Liability Limits & Disclaimer

Trust88 is responsible for maintaining a properly functioning platform and paying out all legitimate winnings. However, there are liability limits you should be aware of:

• Trust88 is not liable for service disruptions caused by factors beyond our control, including connectivity issues on the member's end, third-party server outages, or natural disasters.
• Trust88 is not liable for any betting losses incurred by members. The outcome of all games and bets is final once confirmed by the system.
• Trust88 is not liable for any delays in deposits or withdrawals caused by third-party payment provider systems, including banks or eWallet companies.
• Trust88's maximum liability to any member under any circumstances shall not exceed the total net deposits made by that member over the preceding 12 months.

These Terms & Conditions are governed by applicable law. Any dispute that cannot be resolved through Trust88's internal appeals process will be referred to an appropriate dispute resolution mechanism.

12 Amendments to Terms & Conditions

Trust88 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material amendment is made (i.e., one that significantly affects member rights or responsibilities), Trust88 will notify members via:

• In-platform notifications on Trust88 upon login
• Email to the address registered on your account
• Announcements on the Trust88 website homepage

Amendments will take effect 7 days after the notification is sent, except in urgent situations requiring immediate amendment (e.g., to comply with a legal requirement or to address a critical security threat), in which case the amendment may take effect immediately.

Continued use of the Trust88 platform after any amended Terms take effect constitutes your acceptance of those amendments. If you do not agree with the changes, you have the right to close your account before they come into effect.

The latest version of Trust88's Terms & Conditions is always accessible on this page, with the update date clearly displayed. We encourage members to review this page periodically.